Shipping & Returns
WHAT DOES IT COST TO RECEIVE MY ORDER?
Free delivery applies as follows:
Any UK order over £50 – Free Delivery
Any Rest of the World order over £300.00 – Free Delivery
Standard Delivery to the UK is free of charge.
We will deliver your products to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles). Postage cost in the United Kingdom will be £10.00 for orders under £50. Orders over £50 will not incur any postage charges. All UK orders are delivered with DPD. Please track or make changes to your delivery by going on DPD Local.
We don’t deliver to EU countries.
For the Rest of the World, we also do offer free delivery on orders over £300. Any order below £300 will incur a £60 shipping charge. Please see full list below for all countries we deliver to. International orders are shipped with DHL. Please track or make changes to your delivery by going on DPD or DHL International.
Delivery Taxes and Duties
Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local Customs office for further information and a ‘landed cost estimate’. Arabian Oud is not responsible for items confiscated or delayed by local Customs authorities.
It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws. If a parcel has been delivered and you’ve refused to pay customs, a full refund is not guaranteed.
Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery (by approximately seven days on top of the destination’s standard delivery time). Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.
Please see full list below for all countries we deliver to.
Bosnia and Herzegovina
WHEN WILL I RECEIVE MY ORDER?
Orders can take up to 48 hours to be processed from time of purchase. This allows for card security verification checks and allows you to cancel up until then. Please note deliveries are made Monday – Friday only.
UK Orders will be delivered within 4 – 7 working days from the day after the purchase.
Orders outside the UK and EU will be delivered up to 15 working days from purchase.
For more detailed information about delivery please visit our T&C page.
WHAT’S YOUR RETURN, EXCHANGE, AND REFUND POLICY?
We want to make sure you find the perfect product, so if something isn’t working out for any reason, we will issue a refund or exchange (stock permitting) within 14 days after we reopen our stores if the product qualifies for either a refund or an exchange, which is left to our discretion. Please make sure items are in their original condition, otherwise we are unable to accept the item. At times return charges may apply. We cannot create return labels for APO, FPO, and DPO addresses. Refunds will be applied to the original form of payment.
To make a return or exchange please send an email to firstname.lastname@example.org, with your order number, reasons for return and we will get back to you promptly with instructions to return.
For more detailed information about returns and exchages please visit our T&C page.