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Operating terms and conditions

The loyalty card is activated upon a checkout or payment transaction via the www.arabianoud.co.uk  website.

Points that have not been added to the card of a customer who failed to present it at the time of purchase, or failed to supply their contact details to enable their identification in the database, cannot be added later..

Consequently, if the member makes no purchase with their loyalty card over a twelve-month period, all of their accumulated points will be lost.

Members must bear in mind the program’s operating terms and conditions, and agree to abide by the general conditions of use.

Consequently, Arabian Oud reserves the right to suspend and/or deactivate a loyalty program card (temporarily or permanently), and where applicable, cancel the associated advantages/points, in the event of a violation or failure to comply with these conditions.

Arabian Oud will suspend and/or deactivate the card, as it considers fit, and after having notified the member by whatever means it deems the most appropriate, without any entitlement to claim compensation on the member’s part.

In the event of a malfunction in the loyalty program, Arabian Oud will take the necessary steps to resolve the problem. However, Arabian Oud will be exonerated from any liability for any consequences related to this/these malfunction(s).

Arabian Oud ensures secure access and data processing in respect of individuals who have joined the loyalty program.